by Elizabeth | 22 May, 2024
We must address our discomfort with difficult emotions like anger, envy, resentment and revenge to effectively manage conflict. We create trouble by lacking the skills· … to confront with patience, insight and imagination the many problems that we face in our...
by Elizabeth | 22 May, 2024
Is unnecessary rudeness tolerated in your workplace? Have you ever been shouted at during a meeting? Repeatedly been ignored, interrupted or criticised by a colleague? Had your opinions or concerns brushed off or dismissed because of your gender, status or work role?...
by Elizabeth | 22 May, 2024
The likelihood of a difficult conversation ending in an escalating argument, or finding a reasonable resolution and compromise, all depends on how you start. When there’s potential for tension and heightened emotions, research shows what you do in the first 3...
