Courses & Programs

Evidence based programs that build confident, respectful workplaces

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Practical Training That Changes Behaviour. Not Just Awareness

Most workplace training raises awareness, but doesn’t change behaviour.
My programs are designed differently.

Each course combines evidence-based frameworks with practical tools your team can apply immediately. That means clearer communication, stronger boundaries, and more confident handling of difficult situations — not weeks later, but the next day.

Whether you’re addressing conflict, improving team dynamics, or building leadership capability, every program is structured to create measurable, lasting change across your organisation.

Explore the programs below to see how each one works and download a preview to get a feel for the approach.

Conflict Confidence: A Practical Six-Step Framework for Workplace Conflict

Workplace conflict is inevitable. How your organisation responds to it is not. The Conflict Confidence Method ensures your organisation is equipped to handle it.

The Conflict Confidence Method is a six-step framework grounded in world-leading relationship research and evidence-based conflict resolution practice. It gives your people a shared, practical approach to predict, assess, and navigate conflict, reducing its frequency, minimising its impact, and building the resilient relationships high-performing workplaces depend on.

Without skilled, consistent approaches, people default to responses that escalate rather than resolve. The Conflict Confidence Method changes that.

Participants develop skills across three core areas:

Reduce Conflict

Set clear boundaries and engage confidently in difficult situations
Reduce incivility and reinforce accountability for respectful conduct
Apply communication strategies that lower defensiveness and hostility
Address the root causes of misunderstanding, assumption, and blame

Regain Control

Manage stress and emotional reactivity under pressure
Recognise and respond strategically to difficult personalities
Navigate difficult conversations through a structured, proactive process

Remain Resilient

Respond effectively to personal attacks and hostile communications
Stay calm and solution-focused in confrontational situations
Build sustainable resilience and develop staff as proactive conflict resolvers

Dealing with Difficult and Demanding People

Some individuals consistently use blame, excessive emotion, and unreasonable behaviour to avoid accountability — and standard approaches simply don’t work with them.

Research by the High Conflict Institute suggests high-conflict personalities represent around 10% of the population, and the number is rising. They disrupt teams, entrench disputes, and exhaust the leaders trying to manage them. This training provides the strategic insight and practical skills to respond effectively.

Leaders and teams will learn to:

Address responsibility and consequences for behaviour directly
Respond to unreasonable conduct, including personal attacks and hostile communications
Proactively reduce avoidance, blame, and escalation
Restore a productive, cooperative working environment

Step Up, Speak Up: Assertiveness for Women

Your voice matters. So does knowing how to use it.

Step Up, Speak Up helps women build genuine assertiveness, expand their influence, and navigate challenging situations with confidence — without compromising what matters most. Evidence-informed, practical, and thought-provoking.

This program is for you if you have ever:

Held back from saying what you really wanted
Settled for less than was reasonable to keep the peace
Found yourself consistently putting others’ needs before your own
Wanted to grow your presence, influence, and professional impact
Wanted to handle difficult people and situations with confidence rather than compromise