Creating a culture that is conducive to dealing with difficult and demanding people To create a culture like this, your frontline and legal professionals must be able to deal with stressful situations with the confidence that they can manage emotionally…
In the real world, we can all be a little difficult and demanding at times when worried, stressed, or feeling defensive. We can fall victim to our strong reactions, difficult emotions and the subsequent irrational thinking that leads us to be…
It’s very embarrassing to admit this, but I have been caught out being difficult and demanding. This story reveals an uncomfortable time for me. It was a time that I didn’t always handle stress responsibly. However, sometimes small commonplace events…
One month ago Anthony was excited about his promotion to Head of Business Development, after five years of hard work as Senior Engineer in a management role. It was a big opportunity, significant pay rise and recognition for his hard…
Ignoring workplace incivility is a costly risk to your business Wikipedia describes workplace incivility as “… low-intensity [aberrant] behaviour with ambiguous intent to harm the target. Uncivil behaviours are characteristically rude and discourteous, displaying a lack of regard for others”. You might…
Keep your observation objective, remain curious and manage your connection during conflict situations with difficult and controlling people. These 3 skills are the foundations for confidence in highly challenging relationships. Step Back & Observe Everyone has their own preferred story…
What’s your definition of a purposeful life? For me, it’s being able to live my life without the inner conflict that stops me from sharing my personal and professional strengths. It’s the confidence to shine, have some spark and stand…
Resilience is managing balance Balance between your stress and fear and finding your creativity and determination. It’s really important that we give ourselves time for the difficult feelings when you’re faced with an ongoing difficulty, or a challenge that sometimes…
