The likelihood of a difficult conversation ending in an escalating argument, or finding reasonable resolution and compromise, all depends on how you start. When there’s potential for tension and heightened emotions research shows what you do in the first 3…
You might even recall the Appoc scandal from 2016. There’s been a decade of concerted effort to raise awareness about workplace bullying and yet a 2016 Report from Safe Work Australia of over 4,000 workers found the incidence of workplace bullying in Australia has…
Not many organisations define their values and service practice succinctly and in a way that captures your imagination. Rembrandt Living, an aged care residential service, has an organisational ethos that is clearly articulated in one word: ‘Gezellij’. This Dutch word is complex…
When I published ‘Reading the Slouch’ in April this year, I was overwhelmed by the responses I received from my readers. That article explored the subtle tactics in a controlling relationship and introduced Matt and Claire. So many emails saying “Thank you. I know…
Julie is in my office again, frustrated with herself because she blew her cool with her ex, and found herself horrified at the words pouring out from her mouth! He’d said just one thing that triggered her, “I understand what…
Psst: Contrary to popular belief, confidence is not an emotion. I used to think that confidence was feeling cool and sort of, well, unemotional. But confidence is not so much how you feel but how you think about a problem or challenge. Confidence is…
This is a remarkable story about how to resolve workplace conflict with mindfulness and empathy. There are many bridges to cross in this challenging relationship: differences in language, culture, gender, education and values. As you read about Jade and Mike’s…
Oh, I have I got a tale for you! Margaret’s story Margaret and I met a cocktail networking event, an awards night for small business. Margaret is bright, sociable and authentically charming. That awkward question “What do you do” led…
