This is a remarkable story about how to resolve workplace conflict with mindfulness and empathy. There are many bridges to cross in this challenging relationship: differences in language, culture, gender, education and values. As you read about Jade and Mike’s…
Creating a culture that is conducive to dealing with difficult and demanding people To create a culture like this, your frontline and legal professionals must be able to deal with stressful situations with the confidence that they can manage emotionally…
In the real world, we can all be a little difficult and demanding at times when worried, stressed, or feeling defensive. We can fall victim to our strong reactions, difficult emotions and the subsequent irrational thinking that leads us to be…
It’s very embarrassing to admit this, but I have been caught out being difficult and demanding. This story reveals an uncomfortable time for me. It was a time that I didn’t always handle stress responsibly. However, sometimes small commonplace events…
One month ago Anthony was excited about his promotion to Head of Business Development, after five years of hard work as Senior Engineer in a management role. It was a big opportunity, significant pay rise and recognition for his hard…
I met Janni when she was at her lowest. She wanted to quit and run away from a job she loved, but that was set in an awful environment. Her health was impacted and she was miserable. Janni was 2IC…
Narcissistic Leaders We’re often attracted to narcissist leaders who can be charming and persuasive, full of stories of triumph, the centre of attention, impressed by their confidence and arrogance. Yet many narcissist managers are often under-performers who use distraction, obfuscation…
Jules is a late-30s Senior Manager working on a significant national project, amidst the usual amount of corporate change. The latest restructure process has consolidated a destructive management configuration. One that unfortunately seems to be on the rise. Jules feeling…
