Managing Difficult Conversations
Breaking Free from Gridlock When conflicts get stuck—repetitive, emotional, and exhausting—both people often feel unheard, judged, or misunderstood. The cycle is familiar: hope → defensiveness → frustration → anger → avoidance. To move forward, you need a different...
The Balancing Act: Skills for a Thriving Relationship at Work or at Home
As a social worker, I have been working with relationship skills and conflicts in communities, organisations and with individuals for over 40 years. Since 2010, I have been working with mediating workplace conflicts, when I started undertaking dispute resolution with…
When Relationships Shape the Future of Your Business
“Elizabeth consulted with all family members confidentially, assessing and guiding us in ways that empowered individuals to lead relationship repairs and refocus our family on our shared business vision. She’s since provided invaluable coaching to support intergenerational change in our…
COVID Frustrations & Harassment of Frontline Workers
Despite how intelligent or sensible we think we are, we’re all a little irrational. This is especially true in conflict or stressful situations. Some people have irrational beliefs that amplify their reactive emotions. This leads to difficult behaviours, angry outbursts…
Culture Eats Strategy for Breakfast
Every organisational values statement I have ever read includes the words respect, integrity and trust. But if you were to ask staff in many organisations, you might find that those words aren’t in their experience of workplace culture. Good workplace culture requires leadership vigilance and…
5 Top Tips to Cure Office Conflicts
Workplace conflicts steal your energy and motivation at the office. Not to mention the additional stress you take home, the restless nights, lost sleep and negative impacts on your overall health and well-being. Business excellence requires recognising conflict risks early…
Small Package, Big Influence
This is a remarkable story about how to resolve workplace conflict with mindfulness and empathy. There are many bridges to cross in this challenging relationship: differences in language, culture, gender, education and values. As you read about Jade and Mike’s…