As a social worker, I have been working with relationship skills and conflicts in communities, organisations and with individuals for over 40 years. Since 2010, I have been working with mediating workplace conflicts, when I started undertaking dispute resolution with…
“Elizabeth consulted with all family members confidentially, assessing and guiding us in ways that empowered individuals to lead relationship repairs and refocus our family on our shared business vision. She’s since provided invaluable coaching to support intergenerational change in our…
Despite how intelligent or sensible we think we are, we’re all a little irrational. This is especially true in conflict or stressful situations. Some people have irrational beliefs that amplify their reactive emotions. This leads to difficult behaviours, angry outbursts…
Every organisational values statement I have ever read includes the words respect, integrity and trust. But if you were to ask staff in many organisations, you might find that those words aren’t in their experience of workplace culture. Good workplace culture requires leadership vigilance and…
Workplace conflicts steal your energy and motivation at the office. Not to mention the additional stress you take home, the restless nights, lost sleep and negative impacts on your overall health and well-being. Business excellence requires recognising conflict risks early…
This is a remarkable story about how to resolve workplace conflict with mindfulness and empathy. There are many bridges to cross in this challenging relationship: differences in language, culture, gender, education and values. As you read about Jade and Mike’s…
Creating a culture that is conducive to dealing with difficult and demanding people To create a culture like this, your frontline and legal professionals must be able to deal with stressful situations with the confidence that they can manage emotionally…
In the real world, we can all be a little difficult and demanding at times when worried, stressed, or feeling defensive. We can fall victim to our strong reactions, difficult emotions and the subsequent irrational thinking that leads us to be…
