waiting-area_porch

Resources

Articles

Practical reflections for building calmer conversations, healthier relationships, and more resilient families and workplaces.

Latest thinking

Read my most recent article

Browse by topic

Article Library

July 23, 2018

What is the Arc of Your Story?

Conflict makes our world turn, our heads spin, our hearts race and sometimes our hearts break.  It is the arc...

June 27, 2018

Customer Service Under Duress

Creating a culture that is conducive to dealing with difficult and demanding people To create a culture like this, your...

June 6, 2018

Irrationally Yours

In the real world, we can all be a little difficult and demanding at times when worried, stressed, or feeling...

May 7, 2018

The Tip of The Iceberg

One month ago Anthony was excited about his promotion to Head of Business Development, after five years of hard work...

April 17, 2018

The Tipping Point

I met Janni when she was at her lowest. She wanted to quit and run away from a job she...

March 26, 2018

Are You an Emotion Coach?

Your children’s emotions are not always easy to read and sometimes might be puzzling. Children often lack the words to...